Subscription and Ticket Services Assistant
The Chamber Music Society of Lincoln Center, New York City's preeminent chamber music organization, seeks one responsible, efficient, friendly, self-motivated individual for the position of Subscription and Ticket Services Assistant. The Subscription and Ticket Services Assistant is the first point of contact for CMS ticket buyers. He/she represents CMS to the public and therefore shall maintain exemplary customer service policies. Candidates must be extremely organized, have the ability to multitask and self-govern, be detail-oriented, have excellent customer service skills, possess a friendly, pleasant personality, and enjoy working with the public. Knowledge of classical music is highly important, however, we will also consider candidates who are interested in actively learning more about the chamber music art form. Duties include: processing phone and mail ticket orders, assisting with concerts as required, processing subscription requests, database entry, filing, and additional duties as directed. This is a part-time position which consists of approximately 20-25 work hours weekly, split between regular office hours and event duties. The candidate must be available to work events on Sundays and weekday evenings. Prior box office experience and working knowledge of the Tessitura ticketing system are preferred. Please send a cover letter and resume to email@example.com for consideration. No calls, please.
Tessitura Database Manager
The Chamber Music Society seeks an experienced full-time Tessitura Database Manager. This position reports to the Director of Marketing and Communications, is responsible for the management and oversight of the Tessitura Database, works in tandem with the Marketing and Development office, and serves as technical liaison with the Box Office. Responsibilities include developing and providing analytical reports, lists and extraction sets as required by users, including custom reports, stored procedures and custom views using Microsoft SQL Server, SQL Server Reporting and Analysis Services, and Tessitura system tools. The Tessitura Database Manager also provides day-to-day support, maintenance, training, and troubleshooting with particular focus on Box Office, Marketing, and Development functions and will oversee database upgrades and data migration, create best practices, and customize the Tessitura application. Requirements include Tessitura and TNEW experience, at least two years' experience within MS SQL Server environment, working knowledge of SQL Server Reporting and Analysis Services (SSR/AS), and experience in testing and data quality.
The successful candidate will have the ability to complete tasks in a timely manner and take ownership of projects; have excellent communication and organizational skills with a positive, proactive attitude; and the ability to work as part of a team with minimal supervision, to multi-task, and to prioritize assignments. A Bachelor's degree in Computer Science, Information Technology, or related field and experience, is preferred, and experience in a ticketing and/or arts environment will be strongly considered. Salary is commensurate with experience; excellent benefits. Please send cover letter and resume to firstname.lastname@example.org. No calls, please.