Careers

Available Positions:

Marketing Manager
Development Officer, Operations

Title: Marketing Manager

DESCRIPTION

The Chamber Music Society of Lincoln Center (CMS) seeks a Marketing Manager to join the organization at an exciting time of institutional accomplishment and growth. The Marketing Manager manages, supports, and helps direct the marketing activities of CMS. The Marketing Manager oversees the content and copy creation, scheduling, and management of all CMS social media channels; develops and implements CMS’s audience development strategies; assists the Director of Marketing with various PR, marketing, and advertising needs, along with other duties as directed. The Marketing Manager reports to the Director of Marketing & Communications. This is an in-office position, working from the Lincoln Center campus.

The Marketing Manager manages and supports the following areas:

SOCIAL MEDIA & WEB

Establish, develop, and create a social media strategy and content designed to engage current audiences and increase new audiences, including ideation and creation of daily content calendar.
Set goals and Key Performance Indicators per channel to track growth across social media channels and report on consumer trends and provide insights on engagement.
Research and recommend new platforms, offerings, and opportunities to engage new audiences.
Manage day-to-day website maintenance, in coordination with Marketing Associate.
Works with the Marketing Associate to organize photo archive and provide necessary requests to PR and Touring staff.
Project manage media (video & audio) for marketing efforts, such as interviews, clips of rehearsal, audio clips of season’s programs to support ticket sales.
Work with Director and outside agencies to create strategy and schedule for digital marketing campaigns, both organic and paid. Monitor performance and return on investments of paid campaigns.

AUDIENCE DEVELOPMENT

Ideate and implement data-driven audience development strategies that focus on reaching new and diverse audiences and increasing customer loyalty of current audiences.
Collaborate with Audience & Ticketing Services team to leverage and maximize audience engagement, loyalty, and ticket sales.
Develop and execute the Long-Haul model for new and returning audiences, finding original ways to move customers along the patron’s journey.
Create and report upon audience research and customer behavior analytics, including past sales and key stakeholder behavior, and marketing campaign reports.
Collaborate and assist with various subscription renewal, acquisition, and single ticket campaigns.

QUALIFICATIONS

3+ years of relevant work experience in marketing, social media, or audience development
Relevant experience in social media marketing and being the social media voice for an institution
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Excellent written and oral communication skills
Knowledge of products in the Adobe Creative suite, including some video editing

DESIRABLE SKILLS BUT NOT REQUIRED

Knowledge of classical music repertoire
Knowledge of Tessitura and Wordfly softwares, a big plus
Basic knowledge of HTML and CSS

COMPENSATION & BENEFITS

CMS offers competitive compensation that include an excellent health insurance plan, dental and vision benefits, vacation, paid time off, among others. Salary range for this position is low-mid $50Ks. This is a full-time, non-exempt position. Proof of COVID-19 vaccination required for employment.

HOW TO APPLY Please submit a resume and cover letter to jobs@chambermusicsociety.org with the subject line “Marketing Manager.” Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer.

Title: Development Officer, Operations

POSITION DESCRIPTION

The Development Officer for Operations is a full-time employee of The Chamber Music Society of Lincoln Center (CMS) reporting to the Director of Development. The position serves as the co-administrator of the Tessitura database (a member of the Marketing team shares that responsibility). The position liaises with the Finance office to track and reconcile all giving and manages the department’s expense budget.

Over the past two years, CMS has nearly doubled its individual donor base. The position will support the recently revised membership program to streamline systems, find efficiencies, and implement a new monthly giving program. Working with Development Manager, the position will ensure research is properly stored in the database and that records are coded correctly. The position has primary responsibility for analyzing and reporting on progress toward fundraising goals.

AREAS OF RESPONSIBILITY

TESSITURA MAXIMIZATION AND INTEGRITY

Oversee and improve procedures and practices relating to database management that will ensure data integrity and accurate reporting
Oversee data capture to proactively enable reporting and to inform analysis
Collaborate with Director of Development to track, analyze, and report on goals and objectives that measure performance for each area of fundraising sources and activities, including membership, major giving, institutional giving, and special events
Supply reports and analysis of CMS membership trends quarterly and as needed
Assist in implementing a new monthly giving membership program
Work closely with Marketing and Ticketing to monitor constituent records for completeness, correct spelling, address information, contact restrictions, and appropriate control-grouping and deduping, etc. to ensure data integrity
Set up and configure campaigns, funds, designations, appeals, and events annually or as needed
Support Department’s use of Tessitura Plans to track moves management and institutional giving deadlines and communications
Manage donor screenings/prospecting of new ticket buyers and donors using i-Wave integration
Provide data for grant reports and applications as requested
Provide Tessitura functionality expertise and support to application users in the design and execution of Lists, Extractions, Output Sets, data imports/exports, and Analytics
Support executive leadership and Development team, including new hires, with guidance and training in best practices

GIFT PROCESSING AND RECONCILIATION

Process donations from all individuals or institutions, ensuring proper coding and link to membership category or event record, if applicable, and scan and properly file copies of checks and donation materials
Oversee gift processing by other Development team members as needed
Coordinate donor stock transfers with State Street Global Markets and communicate proper gift valuation for acknowledgements
Post gifts to the general ledger and reconcile income reports with Controller and Ticketing
Prepare checks for deposit, and bring to the bank
On a monthly basis, work with the Controller to reconcile all gift revenue between Tessitura and CMS bank accounts
Work with Finance Department to ensure accurate records and audit compliance

DEPARTMENTAL ADMINISTRATION AND GENERAL DUTIES

Collaborate closely with Director of Development to prepare annual Development expense budget
Serve as Development Department budget manager and process and track all invoices and expenses
Code and track Department’s American Express expenditures
In rotation with other members of the Department, staff intermission receptions and other events as needed

QUALIFICATIONS

Minimum of five years’ experience working in the development office of a similar or larger organization than CMS
Excellent computer skills, including solid knowledge of Tessitura, Analytics, and familiarity with TNEW
SQL Server experience a plus
Experience administering credit card processing systems
Ability to work on deadline to meet reporting goals
Strong writing and communication skills

HOW TO APPLY

Please send a cover letter and resume in single pdf to: jobs@chambermusicsociety.org NO CALLS PLEASE.

This is an onsite position; proof of Covid-19 vaccine required.

The Chamber Music Society is an equal opportunity employer and values diversity in its workforce.