Careers

Available Positions:

Director of Digital Content
Marketing Manager
Audience & Ticketing Services Associate
Audience & Ticketing Services Assistant

Title: Director of Digital Content

Overview:

The Chamber Music Society of Lincoln Center (CMS) seeks a Director of Digital Content to join the organization at an exciting time of institutional accomplishment and growth. The Director of Digital Content leads the digital media activities which includes setting the overall strategy, implementation, and distribution of digital media at CMS, as well as maintenance and upkeep of audio/video equipment, producing live streams of concerts, lectures, and master classes in the Rose Studio, capturing all concerts and educational events in Alice Tully Hall including editing and archiving performances, producing CMS Radio Initiatives (including the CMS National Radio Series), and overseeing the creation of content for CMS social media channels. The Director of Digital Content reports to the Executive Director and manages the Assistant Director of Marketing & Digital Content and Digital Content Assistant.

Responsibilities:

DIGITAL MEDIA STRATEGY

Create and implement an integrated digital strategy across channels that drives engagement and earned or contributed revenue streams.
Champion the development of new technologies and trends for digital classical music offerings.
Continuing knowledge and advisement to Executive Director and Artistic Director of best practices, new trends, and potential opportunities for digital media.
Capture, report, and advise the organization on digital media analytics.
Manage the media department budget.

LIVE STREAMING PRODUCTION

Manage all technical, web, and staffing aspects of CMS live-streaming events, including embedded settings in Brightcove, Facebook, and YouTube.
Hire and schedule all contract workers (director, lighting designer, score reader, audio engineer) for live streams and other video productions (together with Production Manager).
Oversee the creation of final edits for all CMS Concert live streaming events.

VIDEO PRODUCTION

Coordinate all audio and video productions in the Rose Studio and Alice Tully Hall.
Advise other departments on needs and costs associated with proposed video projects.
Act as point of contact for production team that films Alice Tully Hall and other events.

CMS RADIO INITIATIVES

Produce the CMS National Radio Series.
Manage the CMS National Radio Series budget including handling payments to the audio engineer, writer, and host.
Oversee the scheduling and recording of artist interviews for new radio programs.
Approve scripts for the National Radio Series.
Coordinate audio file distribution to audio engineer and script writer.
Oversee the long-term storage of master audio files for each program.
Supervise the preparation and delivery of CMS performance audio to SiriusXM Radio, Performance Today, SiriusXM, Taiwan FUN, Naxos China, and others.

CMS ALBUMS

Manage recording sessions for upcoming CMS Album projects for both recording labels (CMS Studio Albums and CMS Live!).
Oversee distribution of upcoming CMS Albums on digital platforms.
Manage past CMS albums and digital distribution partners (InGrooves and CDBaby).
Coordinate the distribution of working files to all involved parties (audio engineer, artistic directors, artists, etc.).
Coordinate the long-term storage of the master files for CMS albums.

CMS VIDEO INFRASTRUCTURE

Manage the usage, upkeep, and purchase of Rose Studio video and audio equipment (together with Production Manager).
Implement migration of media files to long-term storage and deletion of files from media Storage Area Network (SAN).
Manage staff and other user access to media SAN.
Manage CMS's video hosting platforms, Brightcove and Vimeo.

GENERAL MEDIA SUPPORT

Oversee video editing for placement on CMS website and other sites, including lectures, master classes, concert footage, etc.
Manage the addition of video content to the Watch & Listen section of the CMS website.
Supervise the fulfilling of media requests from publicists, touring presenters, and staff as necessary.
Create licensing usage reports for ASCAP and BMI.
Advise Development Department on media department needs for funding proposals.
Oversee content production for the CMS YouTube Channel, Facebook Page, and Instagram account.

Qualifications:

5 years of related experience, including at least 3 years in a leadership role managing a complex department including a multi-person staff that operates on a high level of excellence
Proven success managing multiple audio and video projects
Proven success creating and managing budgets
Proficient in basic HTML and CSS, as well as Adobe Creative Cloud
Significant knowledge of emerging media with a proven track record of implementing new technology
Outstanding communication skills with the ability to work effectively with a broad range of constituents
Knowledge of classical music repertoire
Great team player
Strong problem-solving ability
High energy and enthusiasm

Additionally, facility with the following digital equipment and software:

NewTek Tricaster Elite 2
Sony BRC-H800 PTZ cameras
Canon XF705 camcorders
Schoeps Colette modular microphones
ScaleLogic Genesis RX2 12 Bay RAID
Sequoia (DAW)
HyperFS
Softron MovieRecorder 4
Softron Multicam Logger
Axle Media Asset Management System
PreRollPost LTO Backup
Asana, or other project management software

To apply, send resume and cover letter to jobs@chambermusicsociety.org. Please, no phone calls.

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.

Title: Marketing Manager

DESCRIPTION

The Chamber Music Society of Lincoln Center (CMS) seeks a Marketing Manager to join the organization at an exciting time of institutional accomplishment and growth. The Marketing Manager manages, supports, and helps direct the marketing activities of CMS. The Marketing Manager oversees the content and copy creation, scheduling, and management of all CMS social media channels; develops and implements CMS’s audience development strategies; assists the Director of Marketing with various PR, marketing, and advertising needs, along with other duties as directed. The Marketing Manager reports to the Director of Marketing & Communications.

The Marketing Manager manages and supports the following areas:

SOCIAL MEDIA & WEB

Establish a social media strategy and content designed to engage current audiences and increase new audiences, including ideation and creation of daily content calendar.
Develop creative and copy for all social media channels, working with other departments as appropriate.
Set goals and Key Performance Indicators per channel to track growth across social media channels and report on consumer trends and provide insights on engagement.
Research and recommend new platforms, offerings, and opportunities to engage new audiences.
Manage day-to-day website maintenance, in coordination with Marketing Associate, and serve as contact for regular maintenance with website developers.
Works with the Marketing Associate to organize photo archive and provide necessary requests to PR and Touring staff.
Project manage media (video & audio) for marketing efforts, such as interviews with Artistic Directors or artists, clips of rehearsal, audio clips of season’s programs etc. to support ticket sales.

AUDIENCE DEVELOPMENT

Ideate and implement innovative, data-driven audience development strategies that focus on reaching new and diverse audiences and increasing customer loyalty of current audiences.
Collaborate with Audience & Ticketing Services team to leverage and maximize audience engagement, loyalty, and ticket sales.
Develop and execute the Long-Haul model for new and returning audiences, finding original ways to move customers along the patron’s journey.
Provide oversight for subscriber and single ticket retention activities.
Create and report upon audience research and customer behavior analytics, including past sales and key stakeholder behavior, and marketing campaign reports.

GENERAL MARKETING

Works with Director of Marketing and Communications and outside agencies to create strategy and schedule for digital marketing campaigns, both organic and paid. Monitor performance and return on investments of paid campaigns.
Serve as point of contact for outside agencies for delivery of materials.
Creates marketing materials for development, education, production, and tour departments, as requested.
Collaborates and assists with all elements of subscription renewal campaigns, single ticket campaigns, partnering with digital content and development teams as appropriate.
Manages and reports upon marketing expense budget. Collaborates with finance team to ensure finances are accurately reflected in financial statements.

MUST HAVES FOR THE POSITION

3+ years of relevant work experience in marketing or audience development
Relevant experience in social media marketing and being the social media voice for an institution
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Detailed, results oriented, creative thinker
Knowledge of classical music repertoire
Excellent written and oral communication skills
Knowledge of products in the Adobe Creative suite, including video editing
Proficient in all Microsoft Office products
Strong project management experience
High energy and enthusiasm
Must be able to work nights and weekends, depending upon performance schedule

DESIRABLE BUT NOT REQUIRED

Knowledge of Tessitura and Wordfly softwares, a big plus
Basic knowledge of HTML and CSS
Knowledge of Asana or other project management software

KEY INTERACTIONS & WORKING CONDITIONS

The Marketing Manager reports to the Director of Marketing & Communications. This person will regularly interact with all members of the Marketing & Communications, Development, Artistic, Digital Content, and Administration teams.

The person in this position must be able to remain in a stationary position approximately 85% of the time, occasionally move about inside the office to access file cabinets, office machinery, etc. This person will operate a computer and other office productivity machinery, such as a copy machine and computer printer.

This is an in-office position, working from the Lincoln Center campus.

COMPENSATION & BENEFITS

CMS offers competitive compensation that include an excellent health insurance plan, dental and vision benefits, vacation, paid time off, among others. This is a full-time, non-exempt position.

HOW TO APPLY

Please submit a resume and cover letter to jobs@chambermusicsociety.org with the subject line “Marketing Manager.” Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.

Title: Audience & Ticketing Services Associate

DESCRIPTION

The Audience & Ticketing Services Associate represents Chamber Music Society of Lincoln Center (CMS) to the public and, therefore, shall maintain exemplary customer service policies. The primary role of the Associate is to assist CMS ticket buyers in any way possible. This person will monitor and maintain the input of data and use of the customer database. The Associate is responsible for coordinating the volunteers and house managers for all CMS concerts and will assist with all merchandise activities including the CMS Shop at all concerts. The Associate will also assist the Manager with all Group Sales and supervise all CMS ticketing and subscription activities in the Manager’s absence from the office and regularly at concerts.

This is a full-time position and reports to the Audience & Ticketing Services Manager.

CUSTOMER FULFILLMENT AND CONCERT MANAGEMENT

Serve as one of the primary customer-facing team members fulfilling single ticket, subscription, and VIP ticket orders and inquiries via phone, mail, Internet, and in person.
Provide excellent customer service to a wide variety of customers, staff, artists, and VIPs in a friendly, welcoming manner.
Proactively identify and clearly and calmly address any ticketing issues.
Maintain a thorough understanding of the CMS season across venues, repertoire, and artists to accurately inform guests who have any questions or concerns.
Assist with subscription seating, including donors and VIPs.
Maximize ticketing, donation, or other sales in the promotion of CMS activities.
Coordinate house managers for CMS events in the Rose Studio.
Ensure data integrity in the ticketing system, including but not limited to data entry protocol, duplicate accounts maintenance, erroneous data, and relationship and attribute data.

MERCHANDISE

Coordinate with Manager all operations of the CMS Shop, including tracking and reporting sales, inventory, and consignments both in person and online.
Coordinate volunteer staff and assist with the operation of the CMS Shop at all Alice Tully Hall concerts.

OTHER DUTIES

Maintain the Subscription Office filing system and continually organize all written and electronic records.
Provide support as requested for special CMS events such as Cultivation Events and Receptions.
Maintain detailed records for audience development and supplementary ticketing efforts.
Responsible for making sure CMS brochures/materials are properly supplied and displayed at each appropriate venue.
Other marketing related duties, as assigned.

MUST HAVE

2-4 years of relevant work experience
Strong computer skills, specifically in Microsoft Word and Excel
Customer service or retail experience
Excellent verbal communication skills
Ability to work in a fast-paced environment with frequent, rapid changes; must have strong problem-solving skills
High energy and enthusiasm
Must be able to work nights and weekends, depending upon performance schedule
Familiarity with classical music repertoire

DESIRABLE BUT NOT REQUIRED

Knowledge of Tessitura software a big plus
Knowledge of Asana or other project management software
Experience with phone sales
Experience with Point-of-Sale systems, such as Square

KEY INTERACTIONS & WORKING CONDITIONS
The Audience & Ticketing Services Associate reports to the Audience & Ticketing Services Manager. This position will regularly interact with all members of the Marketing & Communications, Development, Artistic, and Administration teams, the Alice Tully Box Office, and directly with concertgoers, subscribers, donors, and board members.

The person in this position must be able to remain in a stationary position a majority of the time, occasionally move about inside the office to access file cabinets, office machinery, etc. This person will operate a computer and other office productivity machinery, such as two-way radios, phone, fax, postage machines, ticket and point of sale scanners and equipment, copy machine, and computer printer. They will also move and lift the CMS Shop equipment weighing up to 50 pounds across campus for various special events needs.

COMPENSATION & BENEFITS
CMS offers competitive compensation that includes an excellent health insurance plan, dental and vision benefits, vacation, paid time off. This a full-time non-exempt position working in-person at the Lincoln Center campus.

HOW TO APPLY
Please submit a resume and cover letter to jobs@chambermusicsociety.org with “Audience & Ticketing Services Associate” in the subject line. Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.

Title: Audience & Ticketing Services Assistant

DESCRIPTION

The Audience and Ticketing Services Assistant represents CMS to the public. The primary role of the Assistant is to provide exemplary customer service to CMS ticket buyers in any way possible, while maximizing earned and contributed revenue potentials for the organization. The Assistant will support the Associate and Manager with all sales activities, including house managers, merchandise sales, and group sales and assists with all CMS ticketing and subscription activities in office and regularly at concerts.

This is a full-time position and reports to the Audience & Ticketing Services Manager.

DUTIES INCLUDE:

Serve as one of the primary customer-facing team members fulfilling single ticket, subscription, and VIP ticket orders and inquiries via phone, mail, Internet, and in person.
Provide excellent customer service to a wide variety of customers, staff, artists, and VIPs in a friendly, welcoming manner.
Proactively identify and clearly and calmly address any ticketing issues.
Maintain a thorough understanding of the CMS season across venues, repertoire, and artists to accurately inform guests with any questions or concerns.
Maximize ticketing, donation, or other sales in the promotion of CMS activities.
Ensure data integrity in the ticketing system, including but not limited to data entry protocol, duplicate accounts maintenance, erroneous data, and relationship and attribute data.
Maintain the Subscription Office filing system and continually organize all written and electronic records.
Provide support as requested for special CMS events such as Cultivation Events and Receptions.
Maintain detailed records for audience development and supplementary ticketing efforts.
Stock all CMS brochures/materials at each appropriate venue.
Other marketing related duties, as assigned.

MUST HAVE

1-2 years of relevant work experience
Strong computer skills, specifically in Microsoft Word and Excel
Customer service or retail experience
Excellent verbal communication skills
Ability to work in a fast-paced environment with frequent, rapid changes; must have strong problem-solving skills
High energy and enthusiasm
Must be able to work nights and weekends, depending upon performance schedule
Familiarity with classical music repertoire

DESIRABLE BUT NOT REQUIRED

Knowledge of Tessitura software a big plus
Knowledge of Asana or other project management software
Experience with phone sales
Experience with Point-of-Sale systems, such as Square

KEY INTERACTIONS & WORKING CONDITIONS
The Audience & Ticketing Services Assistant reports to the Audience & Ticketing Services Manager. This position will regularly interact with all members of the Marketing & Communications, Development, Artistic, and Administration teams, the Alice Tully Box Office, and directly with concertgoers, subscribers, donors, and board members.

The person in this position must be able to remain in a stationary position a majority of the time, occasionally move about inside the office to access file cabinets, office machinery, etc. This person will operate a computer and other office productivity machinery, such as two-way radios, phone, fax, postage machines, ticket and point of sale scanners and equipment, copy machine, and computer printer. They may also move and lift the CMS Shop equipment weighing up to 50 pounds across campus for various special events needs.

HOW TO APPLY
Please submit a resume and cover letter to jobs@chambermusicsociety.org with “Audience & Ticketing Services Assistant” in the subject line. Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.